Refund policy
All sales are final.
Because our products are made to order specifically for you, we do not accept returns, exchanges, or cancellations, and we do not issue refunds for buyer's remorse, incorrect size selection, or change of mind. Please review your order carefully — including size, color, design, and shipping address — before completing checkout. Consult the size chart on each product page prior to purchasing.
You can reach us at any time with questions about your order at sales@lumerch.com.
Order changes and cancellations
Orders enter production quickly after they are placed. If you need to correct an error, contact us at sales@lumerch.com immediately. We will do our best to help, but we cannot guarantee changes once an item has entered production.
Damaged, defective, or incorrect items
We stand behind the quality of our products. If your item arrives damaged, defective, or is not the item you ordered, contact us at sales@lumerch.com within 30 days of delivery with your order number and clear photos of the item and its packaging. We will evaluate the issue and, if confirmed, send a replacement at no cost to you. Please inspect your order as soon as it arrives so we can make it right promptly.
Lost or undelivered packages
If tracking shows your package as delivered but you did not receive it, contact sales@lumerch.com and we will help you investigate with the carrier. We are not responsible for packages lost or delayed due to an incorrect or incomplete shipping address provided at checkout.
Non-returnable items
All items are custom-made or personalized and are therefore non-returnable. Gift cards, sale items, and clearance items are final sale and are not eligible for replacement except in cases of manufacturing defect.
European Union 14-day cooling-off period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must be unworn, unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase. This right does not apply to goods made to your specifications or clearly personalized. To exercise this right, contact sales@lumerch.com.
Contact
Questions about this policy: sales@lumerch.com
